Frequently asked questions
How Do I Purchase Tickets?
You can purchase tickets by clicking
HERE. The box office is open Monday - Friday from 10 AM - 6PM and one hour prior to show time. Tickets can be purchased over the phone by calling 269-927-8700, option 1.
Can I Pick My Seats?
Yes, you can pick your seats. Click
HERE to view your seating chart. Seats in the left section of the Mainstage Theatre have odd numbers. Seats in the center section of the Mainstage Theatre have sequential numbers 101-114. Seats in the right section of the Mainstage theatre have even numbers.
Does My Child or Infant Need A Ticket?
All patrons must have a ticket, including lap-sitting infants and children. All children must be accompanied by an adult at all times while in The Mendel Center. For the benefit of all patrons, children who cause disruption or are unable to sit quietly may be relocated or asked to leave.
Return / Exchange Policy:
All tickets are sold as non-refundable and non-exchangeable. Mainstage Series Members have the exclusive privilege of the ability to exchange tickets up to 7 days before the performance.
Convenience Fees are charged only for online purchases. It can be avoided by either stopping in to the Box Office or calling 269-927-8700, option 1 Monday - Friday 10 AM - 6 PM.
The Facility Fee helps cover operating expenses including utilities, repairs, replacements, and custodial services. This fee is charged on tickets with a face value of $10 or more for events in the Mainstage and Hanson theatres regardless of how they are purchased.
Purchasing and Redeeming Gift Cards
How Do I Purchase A Gift Card?
To purchase gift cards, please call (269) 927-8700 option 1, or stop into the Box Office Monday - Friday 10AM - 6PM. Gift cards are now also available online. Click
HERE to learn more.
How Do I Redeem My Gift Card?
HERE to see a list of upcoming events. Select your preferred show(s). Once you reach the payment page, Select "Use Gift Card" as marked in Image 1. Enter your Gift Card ID to redeem the credit. You can find your Gift Card ID as marked in Image 2.
Severe Weather and Show Cancellations
If local law enforcement agencies declare a state of Emergency in Berrien County, The Mendel Center will postpone or cancel the show. Once the decision to cancel is made, ticket holders of record will be notified by email of the cancelation and will be provided with information about ticket refunds or rescheduling information.
In the absence of a state of emergency declaration, the decision to have the show as scheduled will largely depend on if the performers and their equipment have safely arrived.
If a show is cancelled due to weather or production issues, we do our best to reschedule the show.
All refunds are processed through the Box Office. Call (269) 927-8700, option 1, or visit in person weekdays from 10 am - 6 pm (except holidays).
If the show is rescheduled and you are not able to attend, you will receive a refund for the ticket purchase price.
If the show is
not able to be rescheduled, all patrons will receive a refund for the ticket purchase price.
Policies: Cameras / Photography, Phones / Noises, Smoking, Weapons, etc.
Cameras / Photography:
Please refrain from taking pictures or video of any performances. Photography, video and other recording devices are
contractually prohibited during most Mendel Center Mainstage performances unless otherwise specified. Sit back, relax, and experience it live!
Phones / Noises:
Out of courtesy to the performers and other patrons, the use of cell phones and other electronic devices is prohibited during performances.
Please silence phones, pagers, alarm watches, and other distracting electronic equipment prior to the start of the performance.
Please do not talk or whisper during the performances. This can also be disruptive to the performers and other patrons.
The Mendel Center at Lake Michigan College is located on a
smoke-free campus. All smoking, including e-cigarettes, is prohibited. Smoking and/or vaping are only permitted in your personal vehicle while on the Lake Michigan College campus.
The Mendel Center at Lake Michigan College is a
weapons-free campus. Please leave all weapons including firearms, knives and other edged weapons locked in the trunk of your personal vehicle. If you accidentally forget to remove your weapon before entering the Mendel Center, please return to you car and secure your weapon in your trunk. Patrons who do not comply with Lake Michigan College's weapon-free policy will be asked to leave and
escorted off the premises by security.
Food and Beverages
Food and Beverages:
Out of courtesy to other patrons and to preserve the Mainstage and Hanson Theatre facilities, food is
not allowed in the theatres. Bottled water is allowed in the theatres. All other beverages are only allowed in LMC Mendel Center
No-Spill Souvenir Cups available for purchase at the concession stand and bars: 10 oz. - $2.00, 16 oz. - $3.00. The cups are dishwasher safe (top rack recommended) and can be used for each show at which concessions are available.
Concessions are available for most Mainstage performances. The concession stand closes at the end of intermission. Please call the box office at 269-927-8700, option 1, to confirm that concessions will be available during your event.
The Mendel Center does sell alcoholic beverages including beer and wine at a cash bar during most Mainstage events. The bar closes at the end of intermission. Please call the box office at 269-927-8700, option 1, to confirm that a cash bar will be available during your event.
Attending a Performance
Location & Directions:
The GPS navigation address is 1100 Yore Avenue, Benton Harbor MI, 49022. Click
HERE for a google map link.
Where Do I Park?
Parking Lot A:
Parking Lot B: (In Front With Awning)
North Side of Building
Grand Upton Hall
North Training Room
F-101, F-102, F-103
For more information and a map, click
What Time Do Doors Open?
The Mendel Center Mainstage Shows:
South Side of Building
3rd Floor Meeting Rooms
Music and Academic rooms
Economic Club of Southwestern Michigan Speakers Series:
Lobby and Box Office open 1 hour prior to show time.
Theatre opens 30 minutes prior to show time.
What Should I Wear?
Please wear whatever makes you comfortable to enjoy the show or event! Please use your best judgement regarding appropriate clothing.
What Happens If I Arrive Late?
Every effort is made to start performances at the published time. We ask that you arrive at least
prior to the show start time. Late arriving patrons will be seated only at times designated by the artists and their management, and they may be directed to a seat near the back of the theatre until intermission.
Lost & Found:
Lost and Found items are kept at the box office for one month. Please call the box office at 269-927-8700, option 1, or stop by to see if your item has been found. The box office is open Monday through Friday from 10am-6pm and one hour prior to show time.
Grand Upton Hall doors open at 5:30 pm for dinner.
Mainstage Lobby open at 6:30 pm.
Mainstage Theatre opens at 7:00 pm.
How do I avoid the online convenience fee when purchasing Speakers Series tickets?
The online convenience fee is waived for all Speaker Series Membership packages. To avoid the online convenience fee for indiviual Speaker tickets please call 269-927-8700, Option 1 or visit The Mendel Center Box Office during open hours, Monday-Friday, 10 a.m. to 6 p.m. (except holidays). There is no convenience fee for using the phone or in-person ordering services.
How do I order single tickets for an individual speaker?
Tickets for individual speakers can be ordered online, by calling the Box Office at 269-927-8700, Option 1, or by visiting The Mendel Center Box Office during open hours, Monday-Friday, 10a.m. to 6 p.m. (except holidays).
What time should I arrive?
Grand Upton Hall doors open for dinner at 5:30 pm.
Mainstage Lobby and Box Office open at 6:30 pm.
Mainstage Theatre doors open for seating at 7:00pm.
Which parking lot should I use?
Attendees with dinner tickets to Grand Upton Hall should use Parking Lot A (north side of building)
Attendees for the presentation only should use Parking Lot B (south side of building)
What is the dress code?
There is no set dress code, however most attendees are in business casual attire.